FAQ

Who are you guys?

We’re an experienced team that believes in the power of the Internet to do things that matter while creating things that people will use. We all live social lives and we are social creatures at heart. We believe that our online experiences should reflect these offline social experiences. Therefore, we’re weaving social into everything we do. We’re also trying to have a lot of fun along the way.

What exactly is Alaska Rewards?

Each day we email you a cool new deal with an unbeatable price on great things to see, eat and do in Alaska. Every deal has a tipping point – or a minimum number of people that must commit to the deal before it ends – or else no one gets the deal. We feature a variety of local spas, salons, restaurants, gyms, adventure activities, event tickets, and some off-the-wall experiences. You never really know what to expect from one day to the next.

Why is there a tipping point for every deal?

We guarantee local businesses a minimum number of buyers so they feel more comfortable giving huge discounts. Basically there is power in numbers, and we need a minimum number of buyers to get the steep discounts.

Only one new Alaska Rewards per day in each city?

That’s right. There is only one new deal each day. Each deal will last for only 48 hours, two days, before it expires. After that they’re gone. If the tipping point was reached everyone gets their values, if not, it’s off to the next deal. So every day you have two deals to purchase. One of them is on the last 24 hours before it’s over, and the other deal is just starting.

Do I have to tell my friends to get the deal?

It’s up to you, but remember, if not enough people buy the deal and it doesn’t tip, you don’t get charged, but don’t get the deal either. It pays for you to spread the word so the deal tips and you get it. Plus, it’s almost always more fun with friends.

So I buy online?

Yes, you do. You purchase using your credit card or PayPal account through our secure payment gateway.

Am I charged right away?

You enter your credit card information through our secure payment gateway right away, but we don’t charge you unless the deal tips. We authorize your card just like a hotel. Once the deal tips you get charged and we send you a receipt. If the deal never tips, this credit card authorization is cancelled and you are not charged.

How do I know it’s safe to buy online?

Our Gateway provider adheres to strict industry standards for payment processing, including: They verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available), and is in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Can I return a purchase?

We handle all refund enquiries, not the local business. In short: if a business closes before the deal expires, we’ll refund you. If you bought a daily deal that let you down big-time, get in touch and we’ll refund you. We want you happy with your purchase and we stand behind our daily deals 100%

How can I get Alaska Rewards in my city/town/village/igloo?

Get in touch with us and suggest your city, it doesn’t have to be located within Alaska. Alaska Airlines flies outside of our beautiful state. If there’s enough interested individuals from your town we will open a daily deal in your area. So tell your friends and relatives to fill the form out. Who knows, there may even be a business opportunity or job in it for you. In helping us start a daily deal within your communities market area.

How do I get my business on Alaska Rewards?

First, congratulate yourself on a great idea. Then, contact us here.

What if the deal terms are different than your FAQs?

The terms in the deal fine print will always super-cede anything you read in our FAQs.

When do I get my Alaska Rewards deal?

We’ll either send you a link to print your deal value the next business day after the deal closes or we’ll mail you a Alaska Rewards Value.

How do I redeem?

You either print the deal value or take your mailed value to the local business. They handle the redemption process. Be sure to fill in the redemption survey on the deal value email. This helps us get you great deals.

Can I use my deal value only on the deal day?

It doesn’t work that way. You won’t get your Alaska Rewards value until the next business day after the deal day if it is emailed to you or within a week if we mail you the value. Most deals have a long valid period (usually 12 months) so you’ll have plenty of time to redeem your deal. Check the deal fine print so you don’t miss out.

Can I “gift” the deal value?

You can. You can buy the deal for someone else through our site, or print the deal and give it to someone.

Does it matter whose name is on the deal value?

Nope. The local merchant will redeem the deal for the bearer – so don’t lose it!

Can I split the value of the deal value across several visits?

Generally, no. That is up to the local merchant. Our terms say that the value must be used in one visit.

Can I use this deal value with other offers?

No. The deal value can’t be combined with other deals or offers.

Does the deal include service charge, municipality fees, taxes, tip?

Nope. Restaurant-Specific Values cannot be used for taxes, tips or prior balances, unless permitted by the local merchant. That said, if the deal Fine Print says that tax is included, then it is included. Read carefully.

Can I use my deal value with my friends who bought it too?

For sure. Keep in mind that restaurant deals normally are 1 value for every 2 people. Just make sure that if you’re going in a big group to book in advance and read the deal Fine Print to make sure you and the merchant both end up with a great experience.

Can I pay with something other than a credit card?

Yup. You can get and use a PayPal account. You can check our contact details and drop-off cash to our Anchorage office. We’ll sell you credits to use on the site toward purchases. We’re looking to add other payments too, but since the credit card gateway is super-secure, whip out your card and start buying!

How can I get paid for spreading the word about Alaska Rewards?

Refer your friends using your personalized referral link. If they use your link and register within 72 hours, then we’ll slide you $10 Alaska Rewards Credits into your account for you to spend once they make their first purchase.

My friend registered but didn’t buy yet so am I out of luck if they buy later?

If they register within 72 hours but don’t buy a daily deal for days later, you still get the $10.

What if the person isn’t my actual friend?

We won’t know if they’re your friend, former friend, acquaintance, x-wife or whatever. No one’s checking, so invite whomever you want…but don’t be a spammer. No one likes a spammer.

What’s the cap on the number of new people I can refer?

Your imagination.

What if I get a bunch of referral links from a few different people? Everyone gets the $10 once I register?

Big nope. The last link you click before registering for Alaska Rewards is the one who gets the reward. So choose wisely.

Join today to start getting awesome daily deals!